HOUSING bosses are aiming to change the way people report anti-social behaviour to help reduce complaints from victims.
A report by Wigan and Leigh Housing bosses into anti-social behaviour to be discussed by Wigan counillors this week recommends strenghtening the process for reporting bad behaviour.
The report states: “More needs to be done to raise customer satisfaction levels with just 73 per cent of customers satisfied with how they case was handled compared to the arms length management organisation average of 83 per cent.”
Wigan Council’s scrutiny committee is being asked to consider recommendations, including introducing more advice for tenants on what to do if they are not satisfied with the outcome of their complaint.
Information taken from the WALH Annual Report for 2010-2011 states that of 1,304 complaints received by them, 1,187 have been closed.
Figures taken from the report indicate that the cost of the anti-social behavious service per property during 2008/09 and 2009/10 was £29 compared to the ALMO average for 2009/10 of £41.
The largest complaint received is about noise with 65 per cent of complaints in 2010/11.
The report also indicated that 65 per cent of customers were satisfied with the outcome of their case.
The housing organisation already has steps in place to combat anti-social behaviour such as evictions, housing injuctions and Acceptable Behaviour Contracts.
Any new recommendations passed should help to enforce punishments and prevention techniques more successfully, the report says.
Ashley Crumbley, WALH Chief Executive said: “Wigan and Leigh Housing is delivering a reasonable ant-social behavious service.
“In recent years we have increased our enforcement actions and enjoy a 100 per cent success rate in court, so we were already taking a tough stance against the minority who cause problems on the estates we manage for the council.”