A WIGAN care provider has been criticised following an inspection.
Mears Care, who provide care teams to support people with their daily living helping them to live independently in their own home, were inspected by the Care Quality Commission (CQC) in February.
The inspectors found problems in two areas of the care firm’s set-up which they deemed to urgently need improving.
The firm, who are based at the South Lancashire Industrial Estate in Bryn, were criticised in their ‘Standards of treating people with respect and involving them in their care’ and also in their ‘Standards of quality and suitability of management’. The conclusions reached by CQC inspectors included: “Mears Care does have systems in place to monitor the quality of the service provided.
“However some improvements are needed to demonstrate how these are used to influence and improve the service.”
The inspectors also said that: “People do not always have their views and experiences adequately taken into account and there are some gaps in promoting the privacy and dignity of people receiving support from Mears Care Wigan.”
In response to the report, Alan Long, executive director, Mears said: “Mears strives to provide consistently high quality care and overall our service users tell us that we deliver an excellent service.
“Mears recently inherited a number of files from a previous provider which were a very poor standard.
“A lot of work has gone into putting this right and we have actively addressed the two areas identified by the CQC as being below standard.
“We look forward to the regulator recognising this hard work on their next visit.”