Concerns raised about renovated care home

St George's Care Home
St George's Care Home

CONCERNS have been raised about a Wigan care home following a visit by Healthwatch volunteers.

Healthwatch Wigan undertook an Enter and View visit to St George’s Care Home on Windsor Street at the request of Wigan Council’s Provider Management Team.

The Enter and View volunteers raised concerns about the number of staff on duty at the home, which was undergoing a renovation during the visit in October, the lack of personal items in residents’ bedrooms and the lack of decoration to help dementia patients but that overall residents were happy.

A report published by Healthwatch reads: “Overall the home looked clean and residents cared for. The carers were very pleasant and attended to the residents’ needs.

“We were able to talk with a few of the residents, who said they were happy with the home.

“The team were concerned to note that there were signs of laxity in the home in that some of the ceiling panels were dirty and unpainted, a smell of urine in two of the top floor rooms, a wash bowl had been left on the floor in one of the wet rooms and a spillage had been left to dry in the corridor leading to the main office.

“We were first shown a double room on the top floor which had not been renovated but was not in use, it was very sparse with a bland décor and just two beds in place.

“Rooms had been decorated in magnolia and white, the curtains and duvet covers were very plain and ‘washed out’ giving the rooms a very drab look as there was no pictures on the walls.

“We were then shown two double bedrooms which had recently been renovated. Each bedroom had access to a wet room with toilet and hand basin.

“The Enter and View team found had difficultly locating the home due to a lack of signage from the main road.

“There were no names or photographs on the residents’ doors and the small room on the top floor used for reminiscences is too small and cluttered.

“We were shown the basement room that was being converted for use of dementia patients and staff had ideas for this area but there was no natural light. The corridor on the ground floor was dark and dismal.”

The home, which is based in an old school and offers support to 62 residents, is privately owned by St George’s (Wigan) Ltd.

In its response to the report, the provider said that the ongoing renovation meant that the team had not got a true picture of the home.

The provider’s response read: “We would like to highlight that your visit took place during our refurbishment and therefore your report does not portray a true picture of St George’s.

“You can note from our response that most of your concerns have been dealt with, without you asking us.

“A4 size photo frames have been ordered for the names and photographs of our residents and we have started fixing them on their doors.

“It is sad to hear that the Enter and View team found it difficult to locate the home due to a lack of signage from the main road.

“St George’s has been suffering this problem for the last 25 years and has approached the council and made applications on numerous occasions. Each time the application has been rejected, despite other homes being granted similar facilities.”