TWELVE-year-old Sydney Morrison was one of several thousand fans to be disappointed when Rita Ora pulled out of a gig at Haydock Park at the weekend.
The youngster received a ticket to see the pop singer as a birthday present and could not wait for the big event which took place on Friday.
But the star had to cancel at the last minute due to illness, leaving fans feeling let down.
The race meeting still took place without the concert.
Sydney, of Haydock, and a St Augustine Catholic High School pupil, said: “I was devastated. I had been looking forward to this since my birthday - July 19. It was such a nice surprise and now it has been ruined. I don’t think I will get the chance to see her again - I was going to make a big banner for her, She is a really good singer.”
As a result, she didn’t end up going and now her mum, Jenny Morrison, is furious that fans were only given a £12 refund - despite the adult price being £30.
Overall, the family had spent £75 - two adult tickets at £30 each and one child for £15. The latter was fully refunded.
She said: “I was told that people would get an automatic refund of £12, but tickets cost £30.
“I said I was going to write to the managing director, but was told I was only going to get £12.
“It is just not fair, especially as we didn’t end up going as we only bought tickets to see Rita, so it feels a waste.”
Other fans were dismayed at the cancellation, with one disgruntled 24-year-old saying: “I was absolutely livid when I found out that Rita Ora had cancelled the concert. It must have been decided before Friday that she wasn’t going to play and I think it’s awful that everybody only found out that morning. She was the only reason I was going. I know a lot of people who didn’t end up going and I don’t blame them.”
Haydock Park general manager Garry Fortune said: “We were as disappointed as anyone that Rita Ora had to cancel her performance due to ill health. Our terms and conditions state that we don’t offer refunds; although as a gesture of goodwill we took the decision that all customers who had pre-booked full price tickets will receive an automatic refund of £12 straight into their account, which our sales team is administering.”