Flood victims sort out their differences with landlord

Flood victim Pauline Lowe
Flood victim Pauline Lowe
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A DISPUTE between a housing provider and a group of residents left homeless by the Boxing Day floods has been resolved.

Seven ground floor flats were left uninhabitable on Brockhurst Walk, Worsley Mesnes, after the Smithy brook burst its banks on December 26.

Residents at the time were angry at the slow response from the building management company Guinness Partnership but say this has now been resolved and they are “satisfied” with how things are progressing.

Pauline Lowe, 56, who lives in one of the flats with her husband Matthew, said: “We had a meeting with Guinness last week and they answered a lot of our questions.

“We do still feel they were slow to respond in the first place although we appreciate it was a difficult time with it being Christmas and people being on holiday.

“Things are moving along much better now and we are satisfied with the way things are being dealt with.”

The residents were told at the meeting what work Guinness planned to carry out on the flats before they could move back.

They are also hoping to temporarily rehome some of the residents this week as many are still staying in a town centre hotel.

A spokesman for Guinness said: “Our housing managers met with all residents individually last Tuesday to discuss expenses and reimbursements, and to answer any questions.

“We’re paying for all hotel and food expenses until residents are able to access their homes.

“We are also working very closely with our allocations teams, other housing providers and the accommodation team from the loss adjusters to find alternative accommodation as soon as possible.

“We’ll be presenting them with options for rehousing very soon.

“We held further meetings with residents at their homes on Friday with our surveyor to discuss requirements in terms of furniture storage, disposal of damaged goods, removal and safe storage of personal belongings.

“We are committed to keeping the residents fully informed with the progress we are making and will remain in regular contact with them, including written updates at least once a week and the offer of meetings when required.”