Hospital eye care blunder

Boston House, Wigan Health Centre, Frog Lane

Boston House, Wigan Health Centre, Frog Lane

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HOSPITAL chiefs have been left red-faced after a state-of-the-art eye care unit - due to open on Friday - at Boston House had to be postponed after they forgot to apply for registration for it.

Wrightington, Wigan and Leigh NHS Foundation Trust (WWL) had informed patients that all future appointments would take place at the new Frog Lane site, but after an “administrative oversight” in which they did not apply for a licence from the Care Quality Commission (CQC) all plans have been put on hold.

The move means the eye care unit at the Christopher Home has been pressed back in to service and hospital bosses are urging all patients to attend appointments there instead.

The trust were supposed to apply to the national regulating body (the CQC) for a regulated activity registration but this has not been done, making it impossible for them to open the site as planned.

A spokesman for WWL said: “We are advising of a short delay in the relocation of the WWL Eye Unit services to Boston House, Wigan Health Centre.

“Due to an administrative oversight by the trust in applying to the Care Quality Commission for registration of the new site, we are advising WWL Eye Unit patients that the relocation of eye services from Christopher Home to Boston House, Wigan Health Centre, previously announced for 23 September, is now planned to take place in November.

“Patients who have received an appointment letter and/or correspondence asking them to attend Boston House should continue to attend Christopher Home at Wigan Infirmary until further notice.

“WWL apologises to patients for any inconvenience caused by the delay in relocating its ophthalmology and orthoptic services. Patients are currently being contacted by letter and telephone to confirm the location of their forthcoming appointments.

“If any patients have any questions or concerns, they can telephone 0300 555 4567 or 01942 822310.”

The new unit was due to open as part of WWL’s £70m investment programme and health bosses say is part of a wider strategy to provide more NHS services in the heart of the community where they are easier for patients to access.

Hospital bosses say the new location is served by several local bus services, provides car parking for patients visiting the new unit for their appointment and is a 10 minute walk from Wigan bus station.

However, due to the error, the new unit will not be able to open its doors to the public until November.