Life Centre exceeds all expectations

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WIGAN Life Centre is proving massively popular with residents.

The latest full council meeting was told that the multi award winning complex at the heart of the town centre has already beaten user number expectations and resulted in plaudits for the success of the one-stop-shop ethos.

Cabinet member for culture and communication Coun Chris Ready said that the south site has had over 69,000 people visiting for swimming, over 51,000 using the gym, 13,000 using the sauna and over 10,000 people taking part in group fitness.

There are 22 local schools using the facility alongside both Wigan swimming teams.

While the new Wigan Life Centre (north site), which opened its doors to the public in January, has seen more than 21,160 borough people access services there including the library, housing, voluntary and community support services, making this area the “new civic heart” of the town.

Wigan Leisure and Culture Trust have just confirmed that they have served more than 60,000 users since the Life Centre opened and this has increased month on month by approximately 10 per cent.

And with the Life Centre now boasting a number of front and back office staff working together to achieve speedier outcomes for residents with benefit queries, more than 88 per cent are now having their benefit claim resolved immediately or within 24 hours.

Face to Face customer satisfaction across the services is currently running at 99 per cent - beating their target for the first year of 90 per cent.

The Wigan Life Centre campus has already been recognised nationally and awarded “Highly commended” in the Best Future Services category MIPIM 2009 international property convention in Cannes, as well as being declared winner of the best Public Service Development in the UK Property awards 2009 and the Best Public Service Development in the CNNBC World Property awards 2010 held in San Diego, California.

It was also shortlisted under the “Regeneration” category for the Royal Institute of Chartered Surveyors Awards 2012 to be held next month.

Coun Ready said that the opening of both Wigan Life Centres has been a great success and represents a significant investment and commitment to local people.

He told the latest full council meeting: “We now have modern, state of the art leisure and customer facilities that exemplify the level of ambition we have for our borough.

“Our people deserve the best facilities and we now have them.