Sponsored by
Hospital
survey
delights
bosses
Wigan Infirmary
PATIENTS at Wigan borough’s hospitals are happy with the service they are getting according to a report.
The national Care Quality Commission (CQC) Outpatient survey saw 371 patients questioned between July and October last year on what they felt about hospital services in the borough.
Wrightington Wigan and Leigh NHS foundation Trust (WWL) which runs Wigan Infirmary, Leigh Infirmary and Wrightington Hospital, came out well in patient opinion’s, scoring an average score of 8.9 out of 10 in the questions asked.
WWL scored highly in hospital environment and facilities (9.1 out of 10) and in seeing a doctor (8.8 out of 10). The lowest scores were five out of 10 for waiting in the hospital and 6.6 out of 10 for leaving the outpatients department.
A spokesperson for WWL said: “WWL is pleased that this report has identified the improvements that have been made over the last two years at the Trust. We are continually striving to improve the patient experience. The Outpatient Team has recently attended a workshop hosted by Picker Europe where all other trusts are present. We interpret our local and national results and also share ideas for improvements with other trusts nationally.
“At this trust we continue to monitor patient experience and replicate the Picker survey when doing our own internal annual survey. This allows us to develop an action plan in order to monitor and improve areas where the scores have dropped or not improved since the previous survey.”
Nationally the CQC reported that there had been an improvement in the way that patients perceive key aspects of care including being seen on time or early for their appointment, cleanliness, respect, dignity and communication with doctors. However, they added that there are still a number of areas where improvement is needed.
Cynthia Bower, Chief Executive, CQC said: “Attending an outpatient clinic can be a stressful and worrying experience for some patients. It is therefore encouraging to see some improvement in basic aspects like being treated with respect and dignity and cleanliness. However, more still needs to be done to ensure that outpatients know what to expect, have tests and treatments explained to them clearly.”
Email to a friend
Print this page
Looking for...
Featured advertisers
Jobs
Search for a job
Motors
Search for a car
Property
Search for a house
Weather for Wigan
Friday 25 May 2012
Today
Sunny
Temperature: 11 C to 25 C
Wind Speed: 23 mph
Wind direction: East
Tomorrow
Sunny
Temperature: 11 C to 23 C
Wind Speed: 23 mph
Wind direction: East
Comments
There are 7 comments to this article
Page 1 of 1
phillykenny
Sunday, February 19, 2012 at 10:20 AMthe only problem i have with wigan infirmary is the parking issues,every time i have had to use the hospital i have been treated with respect and the utmost professionalism,and as far as the maternity unit goes,yes we all know why bilinge was pulled down but the new unit is excellent,and the staff are fantastic.
working for EU and IMF Greece needs all our cash
Friday, February 17, 2012 at 12:36 PMmanagers justifying their over paid job's doing what they do best massaging the figures till the get the answer they want !! and hope the General Muppet Public, actually believes some of the rubbish they print. i wouldn't believe any figures any government department publishes and the unemployment figure is the biggest one been spun more like 10 million.
Trelawney
Friday, February 17, 2012 at 07:06 AMWhat a complete waste of time and money. 371 patients questioned, what percentage of the throughput does that represent? Hardly a enough I think to represent a cross section of the experiences within the trust. More a case of someone making money at OUR expense
JemmyH
Friday, February 17, 2012 at 12:57 AM"PATIENTS at Wigan borough’s hospitals are happy with the service they are getting ..." ...... "hospital services in the borough" ...... "Wigan Infirmary, Leigh Infirmary and Wrightington Hospital, came out well in patient opinion’s" ................ BUT, Wrightington Hospital isn't in Wigan Borough, so why include it in a silly 'borough' story. ...... Wigan folk are borough mad. They never stop talking borough.
jo mc
Thursday, February 16, 2012 at 11:09 PMCleanliness ...... lol what a joke !!!
cartmankenny
Thursday, February 16, 2012 at 08:42 PMAre they still moving patients from one unit to another in order to "tick" the right boxes re waiting times? Probably.
working for EU and IMF Greece needs all our cash
Thursday, February 16, 2012 at 07:02 PMhave they looked at the maternity unit ? all over wigan !! a complete joke. must think the patients have nothing better to do than waste time cruising around, wasting time and fuel as well parking charges because they sold Bilinge hospital which was all in house for luxury housing that's on hold and not selling.
Page 1 of 1
Your view
Please sign in to be able to comment on this story.