Centre’s award for customer service

Members of Lowri Beck, in Wigan, who won the frontline team of the year award at CallNorthWest Awards
Members of Lowri Beck, in Wigan, who won the frontline team of the year award at CallNorthWest Awards

A WIGAN call centre has won a top award for its team efforts in providing excellent customer service.

Lowri Beck Solutions, based in Westward House, King Street West, has been named frontline team of the year at seventh annual North West Contact Centre Awards.

Acting as the contact centre arm of its parent company Lowri Beck, the firm provides meter readings and fittings for energy companies and suppliers.

Lowri Beck Solutions has another call centre in Rodney House, King Street, which deals with gas meter readings

Employees at the Westward House base earned the accolade for their success in providing support to clients who contact them regarding gas meter installations.

Linda Twist, contact centre manager, said: “We submitted an application for the award, detailing how well we worked together to provide excellent customer service.

“We place a lot of emphasis on customer service here and working as a team is vital, especially when dealing with short notice emergency jobs that come in.

“If someone is busy, another member of staff will help out and as a result, we have very quick response times.

“Judges said we won because of the outstanding customer service that we offer and we are delighted to be recognised in such a big way.”

Kelly Chadwick, lead supervisor for the winning team, said: “I am really proud of myself and the team for winning this award, as we worked really hard for it.

“It has been a long process, but really worth it.”

The team, which comprises 10 staff were honoured with the award at a ceremony at Palace Hotel, in Manchester,

TV critic Paul Ross, brother of presenter Jonathan Ross, greeted the workers on stage to present the gong.

The awards, organised by CallNorthWest, celebrate and support the call and contact centre sector within the North West.

CallNorthWest came into existence with backing from the Northwest Regional Development Agency and the University of Central Lancashire in October 2003.