Care provider under fire as inspectors slam two homes

The sign outside The Old Rectory, which has been criticised by inspectors
The sign outside The Old Rectory, which has been criticised by inspectors

A WIGAN care provider is under fire after inspections produced two highly-critical reports on its homes in quick succession.

The Care Quality Commission (CQC) has slammed the provision at The Old Rectory in Standish, giving the home a good rating for just one of its five key criteria.

Inspectors said the home’s effectiveness was inadequate and required improvement on safety, responsiveness and leadership.

The verdict on The Old Rectory comes just a week after the CQC published a scathing report on the same provider’s Norfolk House in Springfield, saying it required improvements across the board.

Inspectors who visited The Old Rectory in January found no meaningful activities laid on for residents, no records on how people spent their day and no fresh food in the home.

The team said it was concerned people had little choice at mealtimes and no snacks were offered during the day.

The home was also cluttered, with hoists and wheelchairs being stored in the foyer and a new commode left in the dining room.

Inspectors also raised concerns about staffing levels, saying employees sometimes had to ring the extra person on duty at home if there was an emergency during the night, leading to delays in care and support and raising questions about dignity.

The report says The Old Rectory staff spent more time carrying out domestic tasks at the home than looking after the residents and some development and training work for employees had not been given.

However, the inspectors said care at The Old Rectory was good, with residents who had to remain in bed treated attentively and staff giving people kind, dignified care. However, the team also observed a lack of atmosphere in the home and described a meal there as “sombre”.

Residents and their relatives also gave positive feedback to the CQC was positive, with a visitor saying they had no concerns about care quality and residents telling the inspectors they felt they were well looked after.

One resident said: “I am fine here. The girls are great, they look after me well.”

The Old Rectory owner Premila Jingree said: “We have seen the reports and there has been a lot of work done. Action is being taken on all the requirements.

“Both at The Old Rectory and Norfolk House we are working hard to improve the service and working closely with Wigan Council to meet all the standards.”