Disabled man’s holiday ordeal

Gudmundur Olafsson
Gudmundur Olafsson
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A ONE-LEGGED Wiganer has spoken out about a holiday nightmare.

Gudmundur Olafsson, who lost the limb after an horrific traffic accident, was left out of pocket after being stuck in a second floor room at a resort in Egypt.

Despite requesting a family room on the ground floor due to his disability, the 45-year-old, was told he would have to pay extra to change from his upper floor suite. Now the Higher Ince resident is locked in a complaints battle with his holiday company after requests for compensation have been refused. 
Mr Olafsson told the Evening Post that his complaints to Thomas Cook have hit a dead end and he does not know where to turn.

He said: “We were put in a room that would have meant I would need to go up two flights of stairs. I have a prosthetic leg now and could have managed it but I had requested a room on the ground to make it easier for me, I was on holiday after all.

“The resort staff said I would have to pay extra to change, just under £300, and in the end I just paid it as I thought I would be able to claim it back but that hasn’t been the case.

“After we got back home we went straight to Thomas Cook and although the local staff have been really helpful, the head office have just sent me letters saying I will not receive any refund.

“My case has passed through three customer services reps now and I don’t know what else to do.”