A Wigan care home slammed for breaching several health and social care regulations during a routine inspection last year, has been told it has made progress but improvements are still needed.
Ashton View Nursing Home, on Wigan Road, was inspected by health watchdogs back in March this year, being told it “requires improvement” overall and in three key areas.
The home, which provides nursing and personal care for more than 50 people, has been criticised by Care Quality Commission inspectors for breaching more health and social care regulations despite making improvements in several other areas.
The inspectors, who visited back in March, have recently released the findings in a report.
The report says: “People were not always receiving support in line with their care plans and some people’s files did not contain any historical information including likes and dislikes.
“The service had been subject to an electrical installation audit in May 2017 where multiple improvements were required, however, ten months later some of these tasks were still outstanding. Appropriate action had not been taken to ensure risks were effectively mitigated within the home at the time of the inspection.”
Despite beaming reports from both residents and staff, the inspectors found that the home, which has recently welcomed a new manager, needed to make improvements to ensure it was safe.
One service user said: “I feel very safe. I didn’t at home but I feel I can sleep at night now and all the carers are tip top.” A second person commented, “I am glad I am here, I am as safe as can be.”
But the inspectors found serious faults highlighted in the electrical installation report, all of which required urgent action which had not been taken.
This is a breach of Regulation 17(2)(b) of the Health and Social Care Act 2008.
The report also acknowledged that the service could be more better-led and more responsive, saying: “People living at the home were also not always
receiving care that met their needs and preferences.
“If quality assurance systems had been fully robust, these concerns would have been acted upon in a timely manner.”