A FURIOUS Wigan father has blasted a bus company which would not let his daughter on board on her way to a GCSE exam as she had no change.
Tony Roscoe, from Highfield, hit out after daughter Alice was told she could not use a £10 note to pay for her fare to St Edmund Arrowsmith RC High School in Ashton.
The driver just told her paying with a note was not acceptable and if she didn’t have the correct change she would not be allowed to board the bus. He made her exit the bus before departingTony Roscoe
As the nearest place to get change was around a 15-minute walk away the decision by the driver of the 603 service operated by Wigan Coachways effectively left the 15-year-old stranded.
Fortunately her grandma was able to pick her up and drop her off at St Edmund Arrowsmith in time for the exam but Tony, of Foundry Lane, says he is disgusted at the driver’s attitude.
He was then left even more stunned when he rang the company to complain and was told its policy was for the driver to take the note off Alice and make a parent godown to the depot to collect the change.
Tony, 45, said: “Alice was going to school for an exam.
“She normally has a bus pass but hasn’t been going in every day with her GCSES so I gave her all I had in my wallet, which was a £10 note.
“The driver just told her paying with a note was not acceptable and if she didn’t have the correct change she would not be allowed to board the bus. He made her exit the bus before departing.
“This happened at the top of Highfield so the closest place to get change is probably the petrol station in Pemberton.
“That’s a 15-minute walk away at seven o’clock in the morning for a teenage girl.
“Alice is a quiet girl and their attitude is awful. She’s a senior prefect and had her full uniform and badge on and said she had an exam and wanted to get to school early for revision.
“You would think the driver would look at her and see she’s a responsible girl.
“I rang up to complain and they told me the company’s policy was he should have taken the money off her, not given her change then it would have been our responsibility to come to the office to collect it.
“I said that’s unacceptable because the rest of the money was for her lunch and I can’t get down to the office because of work.
“The manager also told me the driver had been spoken to and that was the end of it, the matter was closed.”
Wigan Coachways director Roger Jarvis said the firm would not comment until it had responded directly to Mr Roscoe’s complaint letter.
It is not the first time the company has hit the headlines, as a driver last year took a busload of children back to St John Fisher High School after claiming they were misbehaving.
His actions were condemned by parents but drew considerable support online.