A LOCAL GP surgery has been rated as outstanding by the Care Quality Commission.
Beacon Primary Care in Skelmersdale was rated as outstanding in three out of five areas by inspectors who visited the practice in May.
The resulting report highlighted a number of outstanding areas at the practice including their introduction of “patient friends” or reception staff available to help patients with any issues.
The practice has also designed a personalised care plan for older patients which demonstrated a holistic approach to avoiding unplanned admission to hospital.
Sue McMillan, deputy chief inspector of General Practice in the North, said: “It is clear that Beacon Primary Care is providing an effective, responsive and well-led service which is a real asset to the people living in this part of Lancashire.
“Feedback from patients was overwhelmingly positive and many commented that staff listened to them and acted on their suggestions.
“We found that the practice displayed an excellent understanding of the differing needs of their patients and staff demonstrated a commitment to help and support them.
“The practice was actively involved in local and national initiatives to improve patient care and was proactive in trialling new ways of working to ensure that they continued to meet patient’s needs.
“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be outstanding.”
Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led. The inspection team, including a GP and practice manager as specialist advisors, rated the Beacon services outstanding for the elderly, folk with long-term conditions, those whose circumstances may make them vulnerable, and those experiencing poor mental health.