HSBC apologises to customers after glitches

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HSBC has apologised to its customers who are suffering a second day of online banking glitches.

The bank said personal customers are experiencing problems logging in online, while business banking customers are having problems online and with the bank’s mobile app.

The bank’s personal mobile banking service is working, but customers may experience delays due to high demand.

In a message on Twitter, HSBC said: “Good morning, unfortunately we are experiencing further service issues with personal online banking, however our Mobile App is available.”

It added: “We understand the inconvenience this is causing our customers and we are doing everything we can to restore service.”

The bank has said no-one will be left out of pocket as a direct result of the problems. It said the hitches, which it is working to resolve, have not been caused by a cyber attack.

On Monday, HSBC said its business and retail customers were unable to access online and mobile banking, due to problems which started at 8am.

It later posted a message on Twitter to say that its online service was back up and running - to which one Twitter user replied: “Oh no it isn’t!”

Other Twitter users vented their frustration on the website, with one saying: “Still unable to access online banking today, not great when you need to check bills have been paid after a long weekend!”

Another Twitter user wrote: “Seriously. It’s beyond pathetic.”

An HSBC spokeswoman said: “We are currently experiencing issues with our online and mobile banking. Personal mobile banking is working but due to high demand customers may experience delays.

“We apologise for any inconvenience this may have caused and our teams continue to work non-stop to restore all services. Regular updates will be provided.

“We will ensure customers do not lose out as a result of this issue.”