Inspectors find failings at two borough homes

St George's Care Home, Windsor Street, Wigan
St George's Care Home, Windsor Street, Wigan

A PAIR of Wigan care homes for the elderly have been told they must make improvements following inspections by a government watchdog.

Officers from the Care Quality Commission (CQC) have informed bosses as St George’s Nursing Home, Scholes, and Barley Brook Residential Home, Whitley, their services are lacking in a number of areas.

Barley Brook residential dementia

Barley Brook residential dementia

At Barley Brook, owned by Rosewood Healthcare, inspectors found concerns with how medicines were handled following on from similar worries from a previous inspection.

The report states “unsafe processes” were in place around the distribution of medication “putting people at risk of errors in selecting the wrong medication.”

Adding: “One person had run out of medication and not received a dose of the medicine as needed in the morning. This identified poor management and ordering of repeat medication, which put this person at risk with a delay in receiving the medicine.”

Improvements were found with regards to the safety of premises, another issue identified at a previous inspection at the facility which provides care for 28 people.

The report stated: “We saw improvements in this area, as the home had introduced ‘key pad’ locks to areas of the home including the cellar, staircase and court yard at the rear of the building, which prevented potential trip hazards to people.”

And concerns about senior staffing levels during night-time shifts had also been allayed due to a rota shake-up.

The inspection at St George’s found “there were sufficient numbers of staff to attend to the needs of the people who used the service on the day of the inspection.”

Staff were found to be polite and respectful and had a boost in morale since a new manager had taken charge.

Although the report stated: “There was no signage to assist with orientation around the home for people living with dementia” and although the home was clean, it was “a little cluttered in places.”

Adding: “The medicines fridge was not maintained at the correct temperature to ensure safe storage of medical supplies such as eye drops.”

Inspectors also found that care plans were “for the most part” up to date although examples where “information had not been cross referenced with other documents” were identified which could have an impact on their accuracy.

In the five key areas outlined by the CQC; safe, effective, caring, responsive and well-led, Barley Brook has been informed it requires improvement in all areas.

St George’s received a good rating for caring, but requires improvement in the other four categories.