THE number of complaints to the borough’s GPs may have increased but at least the NHS is giving disgruntled patients the chance to voice their concerns.
Without reports like this, health authorities would not have the chance to see what they are doing wrong and how specifically they are failing their patients.
As Dr Tim Dalton pointed out, the 273 complaints were spaced out between 65 GP practices and 39 dental practices in the entire borough.
Hopefully the findings of the report can be taken into careful consideration and the reasons behind the complaints can be worked on to help reduce them next year.
Wrightington, Wigan and Leigh Foundation Trust should also be satisfied with their complaints remaining at a steady level.
Again, it is crucial that patients, relatives and carers can raise their concerns about hospital services.
And hopefully these opinions will also be taken on board and can contribute to a drop next year.