Patient survey puts A&E top of the charts

Wigan hospital
Wigan hospital

WIGAN’S Accident and Emergency department is the best performing in Greater Manchester – according to patients who use it.

The scores from the first six months of 2014 reveal that patient feedback from the national Friends and Family Test put Wigan Infirmary at the top of the list in the region.

Wrightington Wigan Leigh NHS Foundation Trust (WWL) had higher satisfaction scores than the seven other trusts in every month from January to June.

In February, 75 per cent of respondents said they would be extremely likely to recommend the A&E department.

The highest score in the last six months achieved by any other trust was 64 by Central Manchester.

The results come half way through the controversial Healthier Together consultation which proposes a shake-up of services in Greater Manchester.

The consultation, which runs until the end of August proposes that some hospitals become specialist centres’ for the most seriously-ill patients who need emergency treatment.

Others would be local general hospitals’ that could carry out planned procedures for the majority of patients.

WWL chiefs say it is ‘imperative’ that they retain services by being named a specialist centre.

The results of the survey has been welcomed by WWL chief executive Andrew Foster.

Mr Foster said: “I am delighted that we have now been the top performing trust in Greater Manchester.

“During this same period, our unscheduled care system and patient flow has been under tremendous pressure.

“These high scores mean that patients would recommend our A&E department to their friends and family more than any of the other trusts in Greater Manchester.

“It is testament to the commitment and dedication of all staff involved in delivering care and supporting our unscheduled care system that these patient feedback scores are the best.

“I thank everyone who has contributed and ask that we continue to do all we can to remain in this top position.”