Virgin Media network crash across borough

Virgin Media services are down across the borough
Virgin Media services are down across the borough

Phone services across the borough are down, causing major headaches for residents.


Virgin Media customers are finding themselves unable to make or receive landline calls on cable lines or use voice services today (Thursday).

Leading tech website Down Detector shows a massive crash covering the entire borough on its interactive map.

Customers in the WN2 postcode and also in Leigh are among those who have been complaining on the website and taking to social media.

People who have contracts with Virgin Media also said the service was glitchy yesterday.

However, one customer in the WN5 postcode told Wigan Today he had contacted the company's tech support and after a reset problems appeared to have been ironed out.

A Virgin Media spokesperson said on Thursday afternoon: "We’re working as quickly as possible to resolve an issue which is affecting some customers accessing our services.

“We apologise for the inconvenience caused.”