WIGAN Council is the best big council to work for according to an independent survey of staff.
The survey, which went to more than 4,000 staff, was conducted by Best Companies Ltd, the company that compiles the list of the Sunday Times 100 Best Companies to Work for. Best Companies measured how engaged the council employees are with their work, and in their summary they refer to Wigan Council as a ‘turbo charged organisation’.
The results highlighted that the council has a motivated and productive workforce and underlines how the council is providing value for money to residents.
The council received improved results from staff in all areas including leadership, personal growth and wellbeing. Best Companies also found Wigan Council is one of the best employers in the UK because it listens to staff. Staff are encouraged to share their ideas about the future of the organisation and they contribute valuable money saving ideas to help improve services for residents.
Chief executive, Donna Hall, said: “We’re thrilled at the feedback staff have given us in the latest staff survey results. It’s one of my top priorities to listen to what they have to say. The council’s priority is always to work as one team with the aim of providing the best services to the community. This is one of the reasons we have the Staff Deal with a series of objectives for staff and the council on working together and achieving our shared vision.
“The organisation is now in the ‘ones to watch category’ - the results are fantastic in light of the £100m savings we have made and it just shows that we are committed to providing better value for money for council tax payers.”
The council’s priority is always to work as one team with the aim of providing the best services to the communityDonna Hall - chief executive
Sixty two per cent of staff completed the survey which is the best response rate to date. The categories for feedback were leadership, my company, my manager, personal growth, my team, wellbeing, fair deal and giving something back. The highest percentage increase in satisfaction was for the area of leadership which went up by six per cent. (Best Companies states that a good increase is by two or three per cent). Currently Wigan Council has the leanest management team in Greater Manchester.
Jonathan Austin, Founder & CEO of Best Companies described the council as a ‘model organisation, leading the way in the provision of Public Services’.
He said: “Wigan’s approach is a text book example of how focussing on engagement can transform not only the employees experience within the organisation but the communities they serve.”
David Hope, GMB Union representative and branch secretary, said: “The staff survey was a great indication of staff engagement throughout the organisation. It is clear that staff are particularly happy that their ideas are listened to.
“Thank you to all the staff who completed the survey – it’s such a priority to the council to do all it can to make staff feel valued and listen to what they have to say.”
Results were also up by a staggering eleven per cent consistently when staff were asked how they felt the budget cuts had been managed by the organisation. There was an eight per cent increase when staff were asked if they were excited about where the organisation was going. Amongst the other feedback given, staff felt the organisation was run on strong values and they felt proud to work for the council – both up by six per cent.
Customer support officer Vanessa Cunliffe, who is based at Makerfield Way Depot, said: “I really love so much about my job – we’ve had some challenging times but working here is so rewarding and the results reflect that. I’m glad that the council listens to what we have to say, it’s really good.”
The results of the 2014 staff survey will now be used to influence internal actions and improve staff satisfaction. A number of survey champions helped to promote the importance of the survey to staff and will now be feeding back some of the results.