E.ON ensures customers and colleagues stay up-to-date and fully supported during coronavirus pandemic

As the coronavirus situation continues to develop, E.ON is continuing to take steps to help its customers stay safe and on supply, as well as ensuring colleagues remain fully supported during these challenging times.

A dedicated webpage provides answers to a range of customer questions about their energy supply – both at home and in business.

E.ON is taking numerous steps to help customers, including:

  • Encouraging customers, where possible, to register to manage their account online via its app or website at eonenergy.com. Customers are encouraged to submit meters readings to ensure they can continue to receive accurate bills. Business customers can manage their account online here.
  • Urging prepayment meter customers to get support from trusted friends or relatives who may be able to physically go out and top up prepayment customers meters on their behalf if they have to self-isolate.
  • In order to help in an emergency situation in the case of self-isolation, E.ON has extended emergency credit levels for gas customers with classic prepayment meters from £5 to £50. It is important to note that this credit will need to be paid back in order to reinstate customers’ energy supply if this emergency credit runs out. Similar steps are being explored for electricity customers and smart prepayment meter customers can continue to top up online or with our app.

In line with latest advice from government and health officials and to protect both its customers and colleagues, E.ON has also:

  • Stopped all non-essential home visits from our engineers and installers, such as smart metering installations.
  • Issued new guidance for customers having a replacement boiler fitted.

E.ON’s dedicated coronavirus information webpage is being updated regularly, with major updates also shared via its Facebook and Twitter channels.