Whether it is to make an appointment, request a repeat prescription or make another query, it can be incredibly frustrating to hear the recorded music or a message saying you are fifth in the queue.
The GP Patient Survey 2026 asked people for feedback on their experience at their GP practice, relating to a range of topics.
We have already shared the results relating to patients’ overall experiences, from those rated as “very good” by a high proportion of patients to those rated “very poor”.
There were also questions in the survey about how easy it is for patients to contact their GP practice.
We have collated the results of Wigan patients’ answers to the question: “Generally, how easy or difficult is it to contact your GP practice on the phone?”
People could respond with the answer “very easy”, “fairly easy”, “neither easy nor difficult”, “fairly difficult” and “very difficult”.
These are the Wigan borough surgeries with the highest percentage of patients answering “very easy”.
13. GP practices rated
Grasmere Surgery at Leigh Health Centre was rated as"very easy" to contact by phone by 52 per cent of respondents Photo: Google
14. GP practices rated
Slag Lane Medical Centre in Lowton was rated as "very easy" to contact by phone by 50 per cent of respondents Photo: Google Street View