Millions of iPhone users could get payouts as £768m lawsuit filed against Apple
A consumer champion has launched a more than £750 million legal claim against Apple, linked to an incident in 2017 around a power management tool on older iPhone models.
Justin Gutmann has accused the tech giant of intentionally slowing down batteries, a process known as “throttling”.
It works by hiding a power management tool in software updates to combat performance issues and stop older devices from shutting down suddenly.
Mr Gutmann has filed a claim with the Competition Appeal Tribunal seeking damages of approximately £768 million for up to 25 million UK owners of a range of older iPhone models.
What is Mr Gutmann’s legal claim?
Mr Gutmann alleges that Apple misled users by pushing them to download software updates it said would improve the performance, when in fact it actually slowed the devices down.
The claim relates to the introduction of a power management tool released in a software update to iPhone users in January 2017.
He claims it was rolled out to slow down older iPhone models with ageing batteries in order to prevent abrupt device shutdowns.
Mr Gutmann said information about this tool was not included in the software update download description at the time or that it would slow a user’s device.
He claims that Apple introduced this tool to disguise the fact that iPhone batteries were unable to cope with new iOS processing demands and that rather than recall products or replace batteries, the company instead pushed users to download the software updates.
The legal claim says Apple did add a mention of the tool to the release notes for the update on its website at a later date.
But it says the company failed to make clear that it would slow down older iPhones.
How did Apple respond to claims it intentionally slowed down batteries?
In late 2017, after some users noticed performance issues, Apple apologised for its handling of the issue and said it would replace batteries for a heavily reduced rate for a limited time.
The company also said it would introduce a feature to allow users to turn off the power management tool.
At the time, the company said it has never, and would never do anything, to intentionally shorten the life of a product.
Apple chief executive Tim Cook publicly apologised over the incident, saying the company never tried to mislead anyone over the tool.
But Mr Gutmann claims Apple failed to sufficiently publicise its battery replacement service which priced at £25 plus for return shipping.
He claims the company had abused its dominant position in the market.
What iPhone models are disputed in the claim?
The claim relates to the iPhone 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus and iPhone X models.
It seeks compensation for each model owned and is an opt-out claim, meaning customers will not need to actively join the case to seek damages.
Mr Gutmann said: “Instead of doing the honourable and legal thing by their customers and offering a free replacement, repair service or compensation, Apple instead misled people by concealing a tool in software updates that slowed their devices by up to 58%.
“I’m launching this case so that millions of iPhone users across the UK will receive redress for the harm suffered by Apple’s actions.”
He added: “If this case is successful, I hope dominant companies will re-evaluate their business models and refrain from this kind of conduct.”
What has Apple said about the legal claim?
In a statement, Apple said: “We have never, and would never, do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades.
“Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.”