Whether it is to make an appointment, request a repeat prescription or make another query, it can be incredibly frustrating to hear the recorded music or a message saying you are fifth in the queue.
The GP Patient Survey 2026 asked people for feedback on their experience at their GP practice, relating to a range of topics.
We have already shared the results relating to patients’ overall experiences, from those rated as “very good” by a high proportion of patients to those rated “very poor”.
There were also questions in the survey about how easy it is for patients to contact their GP practice.
We have collated the results of Wigan patients’ answers to the question: “Generally, how easy or difficult is it to contact your GP practice on the phone?”
People could respond with the answer “very easy”, “fairly easy”, “neither easy nor difficult”, “fairly difficult” and “very difficult”.
These are the Wigan borough surgeries with the highest percentage of patients answering “very easy”.
1. GP practices rated
Mesnes View Surgery in Wigan was rated as "very easy" to contact by phone by 74 per cent of respondents Photo: Google
2. GP practices rated
Dr Zaman, from The Grange Practice at Worsley Mesnes Health Centre, was rated as "very easy" to contact by phone by 67 per cent of respondents Photo: Google
3. GP practices rated
Platt House Surgery, at Platt Bridge Health Centre, was rated as "very easy" to contact by phone by 67 per cent of respondents Photo: Gary Brunskill
4. GP practices rated
Dr Seabrook, at Wrightington Street Surgery in Wigan, was rated as "very easy" to contact by phone by 60 per cent of respondents Photo: Google Street View